Reference

Legal Terms Before You Join

Clear legal terms help you know when you can open an account, how your wallet records are handled, and what rules apply before you enter Sic Bo, Galactic…

Local-law accessAccount record careDANA OVO GoPay QRISSupport contact paths
modetoto Legal Terms Before You Join
LEGAL CONTACTS

Legal Contact Paths For Your Account

Fast contact matters when a legal or account-rights question affects your wallet or access.

Live chat legal queue Use live chat from 09:00 to 23:00 WIB for account-access questions, name corrections, or…
Email record requests Send data access, correction or deletion requests to our legal email path shown in…
Account page ticket Open Account > Help > Legal Request when you need a traceable case inside…
DATA HANDLING

How We Handle Legal Records

Legal handling starts with a simple rule: we only ask for details needed to run your account, check eligibility, process wallet records, and answer your requests.

Account identity checks

When you open an account, we collect the phone number, username, and profile details needed to connect your wallet records.

Payment record storage

DANA, OVO, GoPay and QRIS entries are logged with time, amount, status and reference codes.

Cookie use on devices

Cookies help keep you signed in, remember language settings, and reduce repeated security checks on the same phone browser.

Security path

Use Account > Profile > Security to update your password after a shared-device login.

Retention rules

We keep legal and payment records for as long as needed for account operation, dispute handling, and legal duties.

Change requests

For name, phone, wallet or cookie questions, contact us through live chat or the legal request ticket.

Legal Questions You May Ask

This section answers the legal points we hear most often before you open an account or return to your wallet. It covers access, data rights, payment records, device use and contact steps. If your situation is specific, start a Legal Request from the account page so we can check the record tied to your profile.

Access and eligibility depend on local law and are available only where local law permits. Before you open an account, check the rules that apply to your location and use your own phone number.

We collect details needed to run your account, such as phone number, username, login device data, and payment references. For wallet checks, DANA, OVO, GoPay or QRIS records may be linked to your profile.

Go to Account > Help > Legal Request and explain which detail needs changing. We may ask for a matching wallet receipt or account screenshot before updating a phone number, name or payment detail.

We use payment records to process wallet activity, answer disputes, and meet legal duties. We do not treat those rails as open banking access; each entry is kept as a transaction reference.

We may ask for an extra account check when a new phone, location signal or browser pattern appears. Use Account > Profile > Security to change your password if you used a shared device.

Yes, send a Legal Request from your account page or contact live chat during 09:00 to 23:00 WIB. We will check pending wallet records before closing access where local law permits.

Our legal queue handles rule, eligibility and account-record questions tied to game access. For session errors we may route you to game help, but legal eligibility questions stay with the legal contact path.